FAQ

Please be advised that we do not accept manufacturer coupons. You may want to check the discounts and rewards we offer. Please click the links below to learn more.

/mypharmabucks/
/referrals/

No, PharmaServe Inc is not a pharmacy. We are a online prescription referral service which provides our customers with direct access to affordable prescription and non-prescription medications. With our contracted Canadian pharmacy and international pharmacy care providers, we provide our customers world-class service and access to a wide range of products and services.

Shipping is $14.99 to the United States on all orders excluding insulin. The shipping fee on insulin-based products is $29.99 and will be shipped out via an insulated styrofoam container with several ice and gel packs via Canada Post Express. Unfortunately, due to the nature of the product, estimated timeframes of delivery aren't available because of the time it takes to clear customs. All sales are tax free.

To help ensure the integrity of your package, all of our insulin orders are shipped in insulated styrofoam containers with several ice and gel packs to ensure safety during shipment. Keep in mind that all insulin can survive for up to 30 days at room temperature. Also, we ship out the order via Canada Post Express only. This has proven to be the most reliable option.

As Insulin is temperature sensitive, all orders will be shipped via Canada Post and a flat rate of $29.99 USD charge will apply. A signature is required to sign for the package as well.

PharmaServe holds no responsibility, in its entirety, on ensuring orders are delivered to its destination on time. The responsibility, in full, is transferred to the customer once an order has shipped.

Insulin orders require a signature. If a signature is unavailable upon time of delivery, the medicine may have to be picked up at the local post office. If the medicine is unclaimed and shipped back to sender, it is at the customers expense with no refunds.

All diabetic supplies and oral-based medication will have a flat shipping rate of $14.99 USD

To have better control of shipments, all insulin orders will ship out between Monday to Thursday.

Shipping Insulin from Canada can take as low as 4 business days and as long as 10 business days (during busy periods) to reach the US.

US Customs can choose to randomly inspect your package and this will cause delays in delivery. We also recommend placing your refill orders in advance during the holiday season to avoid any seasonal delays.

Prescription orders are normally shipped from our contracted pharmacies within a week of receiving your prescription(s), placing an order, and receiving payment. Over-the-counter medications are usually shipped within 3 business days. US postal addresses must be USPS deliverable.

Shipping lead time will depend on sources.
7-10 business days for medications from Canada
10 days on average for medications from the UK
3-6 weeks for medications from Mauritius & Singapore

On rare occasions, some shipments may take longer to arrive at your residence. This may be due to possible disruptions with international postal services or customs.

We ask that you be patient when it comes to shipping and, should your package not arrive within 4 weeks of your order being shipped, please contact us. We will provide you with an update and, if necessary, we will arrange for our contracted pharmacy to send out a replacement to you.

We do advise our patients to place an order for their medication(s) as far in advance as possible, approximately 30-45 days prior to when the medication will be needed.

Our contracted pharmacies will generally ship all of your medications at the same time. If an item in your order is delayed for any reason, they may split your order and arrange to ship the medication at a later date. This may result in more than one charge on your credit card. However, the total will not exceed the cost of the original order. We will not split your order without your consent.

Additionally, if we are sourcing your medications from different contracted pharmacies, they will ship separately.

Refrigeration protocol dictates that products requiring Refrigeration are shipped Monday - Thursday

Standard Shipping: Unfortunately, due to the nature of the product, estimated timeframes of delivery aren't available because of the time it takes to clear customs.

Holiday Shipping: During the holiday season (Nov 11th - January 16th) orders may take 4-6 weeks. We encourage you to place your order 30 days after your previous order has been shipped to avoid the holiday season rush.

Express Shipping (For Insulin): Will be shipped via Canada Post in an insulated styrofoam container with several gel and ice packs. Unfortunately, due to the nature of the product, estimated timeframes of delivery aren't available because of the time it takes to clear customs.

Our goal is always to help people access safe and affordable medications, but currently, we only ship to the United States.