- Where is my insulin medication or diabetic supplies shipped from?
All of our insulin products and diabetic supplies are supplied and shipped from one of our licensed affiliated Canadian Pharmacies.
- How Much Are Shipping Charges for Insulin and How Long Will The Order Take?
As Insulin is temperature sensitive, all orders will be shipped via Canada Post and a flat rate of $29.99 USD charge will apply. A signature is required to sign for the package as well.
PharmaServe holds no responsibility, in its entirety, on ensuring orders are delivered to its destination on time. The responsibility, in full, is transferred to the customer once an order has shipped.
Insulin orders require a signature. If a signature is unavailable upon time of delivery, the medicine may have to be picked up at the local post office. If the medicine is unclaimed and shipped back to sender, it is at the customers expense with no refunds.
All diabetic supplies and oral-based medication will have a flat shipping rate of $9.99 USD
To have better control of shipments, all insulin orders will ship out between Monday to Thursday.
Shipping Insulin from Canada can take as low as 4 business days and as long as 10 business days (during busy periods) to reach the US.
US Customs can choose to randomly inspect your package and this will cause delays in delivery. We also recommend placing your refill orders in advance during the holiday season to avoid any seasonal delays.
- If I place an order for insulin, will it spoil or get damaged in shipment?
To help ensure the integrity of your package, all of our insulin orders are shipped in insulated styrofoam containers with several ice and gel packs to ensure safety during shipment. Keep in mind that all insulin can survive for up to 30 days at room temperature. Also, we ship out the order via Canada Post Express only. This has proven to be the most reliable option.
- How Much Can I order at a time?
Due to Canadian/American government regulations, your individual orders are limited up to a 3 month supply. If you’d like, we can alert you when you are about to run out of your medication so you don’t forget.
- Can I order Insulin Medication for my Pet?
Of course ! As long as you have a valid pet prescription, we would be more than happy to assist you. You will need to register a new account and choose “Pet” as the option. You can also place the order by calling us at 1-800-258-0477.
- How many postage stamps do I use when mailing PharmaServe?
You will need to use 3 regular postage stamps or 1 international postage stamp.
172 Marion Street
Canada R2H 0T4
- Do I need a prescription?
If you are ordering a prescription drug, yes. Every one of our contracted pharmacies requires a valid prescription written by a medical practitioner licensed to practice in your area of residence. All prescriptions must be written in English.
- Can I speak directly to a pharmacist to ask questions about my medication(s)?
If you have a question about any of our medications, call us at 1-800-258-0477 and ask to speak to one of our licensed pharmacist.
- How much medication can you supply at once?
Our contracted pharmacies are able to dispense up to a 3 month supply of medication at a time. If any refills are remaining on the prescription, it will be kept on your patient profile until you are ready to refill with us again!
- How long will my order take to arrive?
Prescription orders are normally shipped from our contracted pharmacies within a week of receiving your prescription(s), placing an order and receiving payment. Over the counter medications are usually shipped within 3 business days. US postal addresses must be USPS deliverable.
On rare occasions some shipments may take longer to arrive at your residence. This may be due to possible disruptions with international postal services or customs.
We ask that you be patient when it comes to shipping and, should your package not arrive within 4 weeks of your order being shipped, please contact us. We will provide you with an update and, if necessary, we will arrange for our contracted pharmacy to send out a replacement to you.
We do advise our patients to place an order for their medication(s) as far in advance as possible, approximately 30-45 days prior to when the medication will be needed.
- Can I cancel my order once it has been submitted?
When we process a refill order, please understand that your order cannot be cancelled once it has been submitted. You may cancel the first fill of a prescription by contacting us immediately and within 24 hours of us receiving your prescription.
- Is PharmaServe.com a pharmacy?
No, PharmaServe Canada Ltd. is not a pharmacy. We are a online prescription referral service which provides our customers with direct access to affordable prescription and non-prescription medications. With our contracted Canadian pharmacy and international pharmacy care providers, we provide our customers world-class service and access to a wide range of products and services.
- What is your policy regarding shipping multiple medications in one order?
Our contracted pharmacies will generally ship all of your medications at the same time. If an item in your order is delayed for any reason, they may split your order and arrange to ship the medication at a later date. This may result in more than one charge on your credit card. However, the total will not exceed the cost of the original order. We will not split your order without your consent.
Additionally, if we are sourcing your medications from different contracted pharmacies, they will ship separately.
- Will you ship any prescription medications?
We do not ship narcotics or controlled pharmaceuticals. We will however ship insulin products however there is a $29.99 shipping fee. It will be shipped via Canada Post Express in an insulated shipping container with ice and gel packs. PharmaServe also has the right to decline orders where potential abuse may be in question.
- What is the difference between a generic medication and a brand name medication?
A generic medication is a medication which is manufactured by a company which was not the innovator. Due to expired patents on certain medications, other manufacturers are allowed to produce and sell the generic equivalent medication at a lower, more competitive price. A generic medication is bio-equivalent, meaning it contains the equivalent active ingredient, to the brand name medication. Due to strict regulations for the generic drug industry, these drugs must provide the same therapeutic effect as the brand name medication. However, there may be some variation to the size, shape and color of the medication.
- Why do the pills I received look different than the ones I get from my local pharmacy?
If you are used to brand name medications and have ordered a generic through us, the pills dispensed by our contracted pharmacies will look different. As stated above, generics do not look the same as brand name products, even though they contain similar active ingredient(s) and work in a similar way.
If you have ordered the brand name medication and see variance from the brand name medication you have purchased locally do not be alarmed. Brand name medication sometimes varies in appearance and name from country to country. In different countries manufacturers will often use different trade names and under international licensing agreements, a different manufacturer may be responsible for the distribution of a brand name medication.
If you have ordered a generic medication and see variance from the generic medication you purchased locally please be aware that generic medications manufactured by different companies will have different appearances.
- Do your contracted pharmacies source medications internationally?
Yes, our contracted pharmacies source prescription medications from foreign dispensaries. All of our internationally sourced medications meet the highest standards. Patients are always made aware of where their medications are sourced from.
- I am on 5 different medications, and you don’t seem to list them all, can you ship them?
Due to the ever changing market our contracted pharmacies might not have all medications available for sale. If you do run across a medication you would like to order, please feel free to give us a call toll-free or initiate a chat with one of our customer care representatives. We would be more than happy to see if it is a medication that one of our contracted pharmacies can source for you!
- Is it safe to use my credit card?
Yes. Our website is secured with EVSSL (Extended Validation Secure Sockets Layer) & Norton Shopping Guarantee to ensure a secured seamless transaction. Also, all account information submitted to us is safely secured in an isolated data repository.
- Are there any additional charges?
Shipping is $9.99 to the United States on all orders excluding insulin. The shipping fee on insulin-based products is $29.99 and will be shipped out via an insulated styrofoam container with several ice and gel packs via Canada Post Express. Unfortunately, due to the nature of the product, estimated timeframes of delivery aren’t available because of the time it takes to clear customs. All sales are tax free.
- Where else do you ship aside from the United States?
Our contracted pharmacies also ship to Australia, Brazil, Switzerland, Chile, China, Costa Rica, Spain, France, United Kingdom, Hong Kong SAR China, Israel, Italy, Japan, Mexico, New Zealand, Philippines, Romania, Singapore, and El Salvador. Please note: In the event that your package(s) is seized by customs and/or regulatory authorities in your country, our contracted pharmacies will offer to re-send the package(s). If you are located in a country not listed above, please contact our customer service department to process your order.
- What guarantee do you offer to ensure I receive my order?
As long as you have provided a correct United States delivery address, if your order does not arrive within our 2-4 week shipping time frame, we will ensure our contracted pharmacy re-ships your order. If you do not wish to have the medication(s) re-shipped we will apply a credit for the full amount of your purchase. The choice is entirely up to you!
- Will you accept returns?
Unfortunately, no. Due to legal requirements our contracted pharmacies are unable to accept the return of prescription medications even if the package is still sealed. If for any reason, you are dissatisfied with your medication(s) please contact our toll-free number or initiate a chat with a customer care representative so we can take care of your concerns.
- Will you accept my insurance?
At this time we do not have arrangements with health insurance companies or prescription benefit management companies (PBMs) for prescription drug coverage. However, we are able to provide customers with medical expense reports to make insurance claims.
- How do your promotional codes work?
Occasionally, we will promote our website using coupons and promotional codes. You will be prompted to enter this promotional code during check out. Only one code can be used per order. Our promotional codes and coupons cannot be combined with our Referral Program.
- Will you accept my Insurance Plan?
Unfortunately, US insurance plans will not accept claims from a foreign pharmacy. You will however, be issued a receipt with your prescription that you may submit to your insurance company for re-imbursement.
- Can I return my prescriptions and get a refund once I’ve received them?
Prescriptions that have been dispensed and shipped to the customer are not returnable to inventory under Canadian law. For this reason, all sales are final.
- Is my personal information protected?
Protecting your confidentiality information is our foremost priority. Canada’s PIPED (Personal Information Protection and Electronic Documents) Act prohibits us from sharing our customer’s personal, medical or financial information to anyone (without your consent) other than the health professionals responsible for filling your prescriptions.
- How does your Referral Program work?
There are 3 ways to refer friends and family members at PharmaServe: Email, PharmaCard, Call us. All three methods provide the referring customer and the customer being referred a $20 credit on their respective accounts. Enjoy saving money? Receive an additional $100 after every 10 referrals.
- Where are your contracted pharmacies located?
We currently contract with pharmacies located in Canada, United Kingdom, Singapore, Mauritius, Turkey, New Zealand, and Australia.
- Shipment Time
Standard Shipping: Unfortunately, due to the nature of the product, estimated timeframes of delivery aren’t available because of the time it takes to clear customs.
Holiday Shipping: During the holiday season (Nov 11th – January 16th) orders may take 4-6 weeks. We encourage you to place your order 30 days after your previous order has been shipped to avoid the holiday season rush.
Express Shipping (For Insulin): Will be shipped via Canada Post in an insulated styrofoam container with several gel and ice packs. Unfortunately, due to the nature of the product, estimated timeframes of delivery aren’t available because of the time it takes to clear customs.
- When are refrigerated based products shipped?
Refrigeration protocol dictates that products requiring Refrigeration are shipped Monday – Wednesday