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Frequently Asked Questions

  1. How do I contact you?

    You can contact us via phone, chat,text or email address:
    Phone Number: 1-800-258-0477 (Toll-free, same for text and WhatsApp)
    Email Address: info@pharmaserve.com
    Chat via https://pharmaserve.com

  2. I don’t have a prescription. Can I order without a prescription?

    We can only dispense prescription-required medication with a valid prescription. If you don’t have one, we recommend scheduling an appointment with a US-licensed prescriber through Sesame Care. Visit Sesame Care for more information: https://sesamecare.com/category/prescription-refill?utm_source=affiliate&utm_medium=PharmaServe

  3. How can I update my credit card or payment method online?

    Updating your method of payment or credit card information cannot be done online at this time. However, our dedicated customer service representatives are here to assist you. Please call our toll-free number 1-800-258-0477, and one of our friendly team members will be happy to help you update your payment information over the phone.

  4. How long does shipping take?

    Orders are typically shipped within 2 business days after we’ve received your prescriptions and processed your payment. Here’s the estimated shipping lead time based on the medication’s source:

    • Medications shipped from Canada: 7-10 business days
    • Medications shipped from the United Kingdom: 10 days on average
    • Medications shipped from Singapore: 3-6 weeks
    • Medications shipped from Mauritius: 3-6 weeks

    Please note that shipping times may vary depending on factors such as customs clearance and your location. If you have any concerns about your order’s delivery, feel free to call/text our customer support team for assistance toll free at 1-800-258-0477

  5. How long does it take to process my order?

    Typically, we aim to process your order within 2 days, provided that we have received your prescription and you have provided valid payment information. Rest assured, we work diligently to ensure your order is handled promptly and efficiently.

  6. How do I reorder my medication?

    To refill or reorder your medication, you have a few convenient options:

    Online: Log in to your account on our website. Once logged in, scroll down to view your recent orders. Click on the “Re-order Products” button next to the medication you wish to reorder.

    Email: You can also send us an email at info@pharmaserve.com indicating the medication you need to reorder. Please include your name and any relevant details about your prescription.

    Phone/Text: Feel free to call or text us at our toll-free number 1-800-258-0477 to speak with one of our customer service representatives. They will assist you in placing your reorder over the phone.

  7. Why are your medications at lower prices than my local pharmacies?

    Our prices on the same medications from the same manufacturers are significantly lower than those at brick-and-mortar pharmacies due to a combination of factors that allow us to operate more efficiently and pass on savings to our patients. As an online model, we operate with much lower overhead costs, streamlined supply chain processes, and access to exclusive manufacturer rebates, discounts, and promotional offers that are not typically available to traditional pharmacies. All these result in substantial savings. We understand the importance of maintaining high standards of product quality and service. Rest assured, despite our lower prices, we prioritize quality control measures and adhere to regulatory standards to ensure the safety and efficacy of all medications. Our dedicated customer support team is also available to assist you with any questions or concerns you may have. We believe that affordable access to medication is essential for everyone, and our goal is to make healthcare more accessible and affordable for our patients.

  8. Is a signature required when my order is delivered?

    As per USPS, a signature is required upon receipt of your ordered medications. While it is not the standard USPS policy, in some cases, the delivery personnel may leave the package on the mailbox or doorstep without a signature. However, it is still best to track your package status and ensure someone is available to receive it on the date of delivery to avoid any potential theft or damage to your package.

  9. Are we (Pharmaserve) a registered pharmacy?

    We (Pharmaserve) act as a prescription referral service provider and partner with different licensed Canadian pharmacies to provide patients with the most affordable price

  10. Do I need a prescription to purchase insulin medication?

    Yes, a prescription is required to purchase insulin medications from us at PharmaServe. Federal and state laws require a prescription for the purchase of insulin.

  11. Do you ship to medical or business facilities?

    Unfortunately, we do not ship to medical or business facilities at this time. We only ship to residential addresses to ensure medications are delivered safely and securely.

  12. What does DAW on a prescription mean and why is it important?

    DAW on a prescription stands for Dispense As Written. This means that the pharmacist must dispense the medication exactly as it is written on the prescription.

    This is important because the prescriber has determined that this is the best form of the medication for the patient. If the pharmacist were to dispense a different form, it could result in the patient not getting the proper medication, which could be dangerous.

  13. How does myPharmaBucks reward program work?

    You earn myPharmaBucks rewards every time you fill or refill prescriptions for yourself, your family members, or your pets. The reward is equivalent to 3% cash back on every $1 spent on any prescription or over-the-counter medication. You redeem myPharmaBucks rewards on your next order(s), or watch it grow and redeem accrued rewards on any future order (it’s entirely your choice!!!). There is no signing-up or signup fee, and myPharmaBucks has many other benefits than those offered by local or chain pharmacies. Visit myPharmaBucks for more details.

  14. What forms of payment do you accept?
    • Credit Cards (Visa, Mastercard, & Discover)
    • Check
    • Sezzle
  15. How can I send check for payment?

    You can mail the check to:
    93 Nassau St. N Suite #402
    Winnipeg, Manitoba
    R3L 2G9, Canada.

    You will need 3 regular postage stamps or 1 international postage stamp.

  16. Is it safe to use my credit card?

    Yes. Our website is secured with EVSSL (Extended Validation Secure Sockets Layer) & Norton Shopping Guarantee to ensure a secured seamless transaction. Also, all account information submitted to us is safely secured in an isolated data repository.

  17. Can I pay via PayPal?

    Please be advised that we do not accept payments through PayPal. Credit cards, Sezzle, and checks are the only method of payments we honor.

  18. How much is the shipping cost?

    Our standard shipping cost is $14.99 USD. We also offer express shipping for $29.99 USD for Canada-sourced medication.

    A fixed rate of $29.99 USD is applied to refrigerated medications.

  19. Are there any customs duties when you ship my order

    No, you will only be charged for the medication and shipping fee. No other charges.

  20. Which couriers do you use?

    To ensure the safe delivery of your prescription medications, we only ship through CanadaPost and USPS.

  21. Do you ship overnight?

    We do not offer overnight shipping. The fastest shipping option available is express delivery, which costs $29.99.

  22. Do you ship outside US?

    Our goal is always to help people access safe and affordable medications, but currently, we only ship to the United States.

  23. Shipment Time

    Standard Shipping: Unfortunately, due to the nature of the product, estimated timeframes of delivery aren’t available because of the time it takes to clear customs.


    Holiday Shipping: During the holiday season (Nov 11th – January 16th) orders may take 4-6 weeks. We encourage you to place your order 30 days after your previous order has been shipped to avoid the holiday season rush.


    Express Shipping (For Insulin): Will be shipped via Canada Post in an insulated styrofoam container with several gel and ice packs. Unfortunately, due to the nature of the product, estimated timeframes of delivery aren’t available because of the time it takes to clear customs.

  24. When are refrigerated based products shipped?

    Refrigeration protocol dictates that products requiring Refrigeration are shipped Monday – Thursday

  25. What is your policy regarding shipping multiple medications in one order?

    Our contracted pharmacies will generally ship all of your medications at the same time. If an item in your order is delayed for any reason, they may split your order and arrange to ship the medication at a later date. This may result in more than one charge on your credit card. However, the total will not exceed the cost of the original order. We will not split your order without your consent.

    Additionally, if we are sourcing your medications from different contracted pharmacies, they will ship separately.

  26. How long will my order take to arrive?

    Prescription orders are normally shipped from our contracted pharmacies within a week of receiving your prescription(s), placing an order, and receiving payment. Over-the-counter medications are usually shipped within 3 business days. US postal addresses must be USPS deliverable.

    Shipping lead time will depend on sources.
    7-10 business days for medications from Canada
    10 days on average for medications from the UK
    3-6 weeks for medications from Mauritius & Singapore

    On rare occasions, some shipments may take longer to arrive at your residence. This may be due to possible disruptions with international postal services or customs.

    We ask that you be patient when it comes to shipping and, should your package not arrive within 4 weeks of your order being shipped, please contact us. We will provide you with an update and, if necessary, we will arrange for our contracted pharmacy to send out a replacement to you.

    We do advise our patients to place an order for their medication(s) as far in advance as possible, approximately 30-45 days prior to when the medication will be needed.

  27. How much are shipping charges for insulin and how long will the order take?

    As Insulin is temperature sensitive, all orders will be shipped via Canada Post and a flat rate of $29.99 USD charge will apply. A signature is required to sign for the package as well.


    PharmaServe holds no responsibility, in its entirety, on ensuring orders are delivered to its destination on time. The responsibility, in full, is transferred to the customer once an order has shipped.


    Insulin orders require a signature. If a signature is unavailable upon time of delivery, the medicine may have to be picked up at the local post office. If the medicine is unclaimed and shipped back to sender, it is at the customers expense with no refunds.


    All diabetic supplies and oral-based medication will have a flat shipping rate of $14.99 USD


    To have better control of shipments, all insulin orders will ship out between Monday to Thursday.


    Shipping Insulin from Canada can take as low as 4 business days and as long as 10 business days (during busy periods) to reach the US.


    US Customs can choose to randomly inspect your package and this will cause delays in delivery. We also recommend placing your refill orders in advance during the holiday season to avoid any seasonal delays.

  28. If I place an order for insulin, will it spoil or get damaged in shipment?

    To help ensure the integrity of your package, all of our insulin orders are shipped in insulated styrofoam containers with several ice and gel packs to ensure safety during shipment. Keep in mind that all insulin can survive for up to 30 days at room temperature. Also, we ship out the order via Canada Post Express only. This has proven to be the most reliable option.

  29. Are there any additional charges?

    Shipping is $14.99 to the United States on all orders excluding insulin. The shipping fee on insulin-based products is $29.99 and will be shipped out via an insulated styrofoam container with several ice and gel packs via Canada Post Express. Unfortunately, due to the nature of the product, estimated timeframes of delivery aren’t available because of the time it takes to clear customs. All sales are tax free.

  30. Is PharmaServe.com a pharmacy?

    No, PharmaServe Inc is not a pharmacy. We are a online prescription referral service which provides our customers with direct access to affordable prescription and non-prescription medications. With our contracted Canadian pharmacy and international pharmacy care providers, we provide our customers world-class service and access to a wide range of products and services.

  31. Do you accept manufacturer coupons?

    Please be advised that we do not accept manufacturer coupons. You may want to check the discounts and rewards we offer. Please click the links below to learn more.


  32. Will you ship any prescription medications?

    We do not ship narcotics or controlled pharmaceuticals. We will however ship insulin products however there is a $29.99 shipping fee. It will be shipped via Canada Post Express in an insulated shipping container with ice and gel packs. PharmaServe also has the right to decline orders where potential abuse may be in question.

  33. How does your Referral Program work?

    There are 3 ways to refer friends and family members at PharmaServe: Email, PharmaCard, Call us. All three methods provide the referring customer and the customer being referred a $20 credit on their respective accounts. Enjoy saving money? Receive an additional $100 after every 10 referrals.

  34. How do your promotional codes work?

    Occasionally, we will promote our website using coupons and promotional codes. You will be prompted to enter this promotional code during check out. Only one code can be used per order. Our promotional codes and coupons cannot be combined with our Referral Program.

  35. Do I need a prescription?

    If you are ordering a prescription drug, yes. Every one of our contracted pharmacies requires a valid prescription written by a medical practitioner licensed to practice in your area of residence. All prescriptions must be written in English.

  36. Can my doctor send you my prescription?

    Yes, you can ask your doctor to send your prescription via fax or email. We can also contact them for your prescription transfer request. You just need to provide your doctor’s contact information. Works the same way if you would like us to get a prescription transfer from your local pharmacy.

  37. Do you write prescription?

    We do not issue prescriptions, but we can recommend you to an online consultation website where you can set up an appointment with one of the US-licensed prescribers they work with, to ensure that you purchase the right medication.

    Please click this link to visit Sesame Care: https://sesamecare.com/category/prescription-refill?utm_source=affiliate&utm_medium=PharmaServe

  38. Do you accept prescriptions not written by US doctors?

    Since we are shipping the medication to the US, we can only accept prescriptions written by doctors from the US.

  39. Where is my insulin medication or diabetic supplies shipped from?

    All of our insulin products and diabetic supplies are supplied and shipped from one of our licensed affiliated Canadian Pharmacies.

  40. Can I request the expiration date of my medication?

    Yes, you can request the expiration date of your medication. Simply reach out to our customer support team for confirmation. We will do our best to accommodate your request.

  41. How much can I order at a time?

    Due to Canadian/American government regulations, your individual orders are limited up to a 3 month supply. If you’d like, we can alert you when you are about to run out of your medication so you don’t forget.

  42. Can I order Insulin Medication for my Pet?

    Of course ! As long as you have a valid pet prescription, we would be more than happy to assist you. You will need to register a new account and choose “Pet” as the option. You can also place the order by calling us at 1-800-258-0477.

  43. How much medication can you supply at once?

    Our contracted pharmacies are able to dispense up to a 3 month supply of medication at a time. If any refills are remaining on the prescription, it will be kept on your patient profile until you are ready to refill with us again!

  44. What is the difference between a generic medication and a brand name medication?

    A generic medication is a medication which is manufactured by a company which was not the innovator. Due to expired patents on certain medications, other manufacturers are allowed to produce and sell the generic equivalent medication at a lower, more competitive price. A generic medication is bio-equivalent, meaning it contains the equivalent active ingredient, to the brand name medication. Due to strict regulations for the generic drug industry, these drugs must provide the same therapeutic effect as the brand name medication. However, there may be some variation to the size, shape and color of the medication.

  45. Why do the pills I received look different than the ones I get from my local pharmacy?

    If you are used to brand name medications and have ordered a generic through us, the pills dispensed by our contracted pharmacies will look different. As stated above, generics do not look the same as brand name products, even though they contain similar active ingredient(s) and work in a similar way.

    If you have ordered the brand name medication and see variance from the brand name medication you have purchased locally do not be alarmed. Brand name medication sometimes varies in appearance and name from country to country. In different countries manufacturers will often use different trade names and under international licensing agreements, a different manufacturer may be responsible for the distribution of a brand name medication.

    If you have ordered a generic medication and see variance from the generic medication you purchased locally please be aware that generic medications manufactured by different companies will have different appearances.

  46. Do your contracted pharmacies source medications internationally?

    Yes, our contracted pharmacies source prescription medications from foreign dispensaries. All of our internationally sourced medications meet the highest standards. Patients are always made aware of where their medications are sourced from.

  47. I am on 5 different medications, and you don’t seem to list them all, can you ship them?

    Due to the ever changing market our contracted pharmacies might not have all medications available for sale. If you do run across a medication you would like to order, please feel free to give us a call toll-free or initiate a chat with one of our customer care representatives. We would be more than happy to see if it is a medication that one of our contracted pharmacies can source for you!

  48. Can I speak directly to a pharmacist to ask questions about my medication(s)?

    If you have a question about any of our medications, call us at 1-800-258-0477 and ask to speak to one of our licensed pharmacist.

  49. Where are your contracted pharmacies located?

    We currently contract with pharmacies located in Canada, United Kingdom, Singapore, Mauritius, Turkey, New Zealand, and Australia.

  50. Is my personal information protected?

    Protecting your confidentiality information is our foremost priority. Canada’s PIPED (Personal Information Protection and Electronic Documents) Act prohibits us from sharing our customer’s personal, medical or financial information to anyone (without your consent) other than the health professionals responsible for filling your prescriptions.

  51. Can I cancel my order once it has been submitted?

    When we process a refill order, please understand that your order cannot be cancelled once it has been submitted. You may cancel the first fill of a prescription by contacting us immediately and within 24 hours of us receiving your prescription.

  52. What guarantee do you offer to ensure I receive my order?

    As long as you have provided a correct United States delivery address, if your order does not arrive within our 2-4 week shipping time frame, we will ensure our contracted pharmacy re-ships your order. If you do not wish to have the medication(s) re-shipped we will apply a credit for the full amount of your purchase. The choice is entirely up to you!

  53. Will you accept returns?

    Unfortunately, no. Due to legal requirements our contracted pharmacies are unable to accept the return of prescription medications even if the package is still sealed. If for any reason, you are dissatisfied with your medication(s) please contact our toll-free number or initiate a chat with a customer care representative so we can take care of your concerns.

  54. My order was returned to the sender, can I request for reshipment?

    As soon as your order has been shipped, we ensure to send you an email with your tracking number so you can track the status of your order. PharmaServe is not liable for refund or reshipment on returned medications as a result of customer’s failure/unavailability to receive their order on the scheduled date of delivery or where the customer had provided incomplete or incorrect address.

  55. Can I return my prescriptions and get a refund once I’ve received them?

    Prescriptions that have been dispensed and shipped to the customer are not returnable to inventory under Canadian law. For this reason, all sales are final.

  56. Where can I send my prescription?

    You can send your medication to us via fax, email or online:
    Fax Number: 1-800-297-4714
    Email Address: info@pharmaserve.com
    Online: Upload the prescription directly to your Pharmaserve account upon signing up or signing in, at https://pharmaserve.com/login/

  57. Do you accept insurance/insurance plans?

    At this time we do not have arrangements with health insurance companies or prescription benefit management companies (PBMs) for prescription drug coverage. US insurance plans will not accept claims from a foreign pharmacy. You will be issued a receipt with your prescription that you may submit to your insurance company for reimbursement.

  58. What should I do if I receive damaged medication?

    In the unfortunate event that you receive damaged medication, please take a clear photo of the damaged item as proof. Then, promptly email the photo to info@pharmaserve.com to initiate the investigation process.

  59. Can I return a damaged medication without providing photo evidence?

    No, to ensure a smooth and efficient return process, we require photo evidence of the damaged medication. Without photographic proof, your return request will not be eligible for any type of refund or replacement.

  60. What will happen after I email the photo as proof?

    Once we receive the photo evidence of the damaged medication, our team will initiate an internal investigation to verify the issue. We will then contact you to discuss further steps, such as the return process, refund, or replacement.

  61. Is there a time limit to report damaged medication?

    To expedite the resolution process, we kindly request that you report any damaged medication within 48 hours of receiving your order. This allows us to address the issue promptly and provide you with the best possible assistance. If a report was filed after 48 hours after receiving your order, you might not be eligible for a replacement, return, or refund.

  How We Package Your Refrigerated Medications For Shipping