In fulfilling part of our commitment to meeting and surpassing the privacy standards, we have followed in governing our actions the Ten Privacy Principles of personal information protection and electronic Documents Act in respect to the use of personal information. Our primary concern every time at PharmaServe.com is protecting your personal information, and making your confidentiality safe.
We have assigned a person, who is accountable for PharmaServe.com acting in accordance with the Ten Privacy Principles. All in accomplishing our mission to keep and protect all personal information within our control.
At the time or before any information is gathered, the intention for such personal information shall be determined.
Excluding where the law consents or requires the use or disclosure of personal information, the consent and knowledge of the customer when collecting information is needed at all times.
Only by lawful means must/is information collected. PharmaServe.com only collects details of personal information absolutely essential for identification.
Restriction on, Retention Disclosure, and Use
We retain personal information for the specific period of time it is need to accomplish/carry out the purpose it was collected for. Unless the customer has given consent, or it is required or endorsed by law, personal information can only be disclosed or used for its collection purpose.
Precise, up to date and complete are the form of our personal information, to fulfil the purpose for which it is to be used must be preserved/kept.
Safeguarding Personal information
Security precautionary measures that are suitable to the sensitivity level of the personal information must be utilized.
In relation to the policies and practices that are relevant to the management of customer’s information, PharmaServe.com is expected to make such information available to customers.
A customer shall be informed of the fact, disclosure and use of their information, they shall be given access, to their information when requested for. If suitable they may also upon request amend or verify the correctness and entirety of their details.
Dealing with Customer suggestions and complaint
In collecting, maintaining, protecting and using the information you give us, the following guidelines state the principles we use. Customers may address any enquiries or questions to the assigned person responsible for privacy at PharmaServe.com, in regards to the privacy principles mentioned above, or in respect to our practices.
The Various Types of information we gather
At PharmaServe.com the information we gather and use most of the time includes these personal information, your name, email, occupation, telephone numbers, sex, age, mailing address, employment status, name of your primary physician and contact information, height, referral source, date of birth, weight, medications requested, presence of allergies and types of drugs allergies, credit card information, name of card holder, the card type, number and expiry date, family medical history, details of existing medications. This is our all to fulfil your orders for our products and services.
The products and services we are able to make available may be limited, and our advice or recommendations of suitable alternatives difficult, if you decide to withhold information from us. Of course the choice to provide us with personal information is yours. We may request for further information if we are unable to take care of your requests on the basis of the information given and to help identify other ways we can be of help. We may collect information that are anonymous/ non-personal, and also keep for customer inquiry purposes, a file holding contact history. Anonymous/ non-personal information cannot be traced or connected to precise individual or business entity.
What we use Personal Information for
At PharmaServe.com, to offer the further services and products we sell, we may use your personal details. We will not give your personal information without your prior consent to a third party organization for promotion or solicitation use. All records holding personal information may be transferred to the purchaser, in case of the sale of all or considerable assets of PharmaServe.com.
We will inform and request your consent, if your details is needed to fulfil a different purpose before we continue. It’s only for the purposes we have disclosed to you, we use your personal information for.
Employing sound and legal methods to collect an overdue account, suspicion of illegal activities or a medical emergency, are some of the situations we are legally allowed to reveal personal information.
Also we may be required by the authorities in instances like a court order or in the course of legal proceedings to divulge certain information. We will take care to make sure the authorities have legitimate grounds in making their requests, also only the information particularly requested will be disclosed.
Our client’s electronic files are kept in in a secure environment coupled with qualified access, while paper files are kept in controlled access areas. In ensuring your personal information is secured against unsanctioned access, misuse, disclosure or unsuitable alterations, we employ the use of technologies and security standards that are up to date.
We use current technologies, and review our security practices periodically to help us protect the privacy and confidentiality of your information. We accurately follow our firewall infrastructure and manage the environment of our server appropriately.
All PharmaServe.com employees are mandated to observe our laid down privacy standards, and follow all the relevant laws and regulations as part of their employment conditions. Unapproved access to or revealing client information or details by PharmaServe.com employee is out rightly barred. Failure by any employee in maintain confidentiality of clients personal information at all times will lead to suitable disciplinary action, including dismissal. We try to control access by approved employees to personal information in the course of our everyday operations, who have valid reason and business purpose for accessing it.
Accessing and Correcting Your Information
It is crucial that your personal information is complete and correct, as we often make decisions on the basis of the information we have. You have the right as a customer to correct, access and verify the information contained in your financial and personal files.
If you detect any outdated or wrong information in your files, we will provide you with a corrected copy of the information after making the necessary changes. Also we will convey these changes to other third parties where appropriate, who may have obtained incorrect information unintentionally from us. In spite of our efforts, errors sometimes happen, we urge you to make corrections and change any mistakes as often as possible, thus helping us keep your personal information up to date.
With regards to your personal information or our practices, customers may contact our privacy officer and direct any questions and enquiries to him on this platform: Fax Number: 1-800-258-0477
Updating this Policy
Attention: Privacy Officer – email: info@PharmaServe.com
The guidelines below set forth the principles PharmaServe.com follows in gathering, using, maintaining and protecting the personal information customers provide us.
The Types Of Personal Information We Collect
PharmaServe.com gathers and uses any information that is necessary for providing service and arranging to fill your orders through our contracted pharmacies and government approved dispensaries. It typically includes the following personal information: name, mailing address, e-mail address, telephone number(s), occupation, employment status, referral source, the name of your primary physician (and his or her contact information), age, height, weight, sex, date of birth, the existence and types of drug allergies, medications requested, family medical history information, your personal medical history information, details of your existing medications, credit card information (including card type and number, expiry date and name of card holder) and prescription information. The choice to provide us with personal information is always yours. However, your decision to withhold particular details may limit the products and services PharmaServe.com and/or its contracted pharmacies and/or government approved dispensaries are able to provide. If PharmaServe.com and/or its contracted pharmacies and/or government approved dispensaries are unable to accommodate your request based on the personal information that has been provided, it may ask for additional details in order to identify other ways to be of assistance. PharmaServe.com may also maintain a file containing contact history that is used for customer inquiry purposes. Finally, PharmaServe.com may collect anonymous/non-personal information. Anonymous/non-personal information is information that cannot be associated with or traced back to a specific individual or business entity.
The Purposes For Which We Use Personal Information
PharmaServe.com uses personal information to communicate with you, enhance your visit to its website, and ensure that its contracted pharmacies and/ government approved dispensing facilities effectively provide the products and services you have requested. As your authorized agent, we provide your personal information to a Canadian physician to review and approve your prescription, if required by applicable law. In the event that the Canadian physician believes that the prescription is not in the best interests of your health, the prescription will not be filled.
PharmaServe.com may use personal information to offer additional products and services sold by our contracted pharmacies and government approved dispensing facilities. In the event of a sale of all or substantially all of the assets of PharmaServe.com, records containing personal information may be transferred to the purchaser. We will not furnish personal information to an outside organization for its use in marketing or solicitation, without your prior consent.
PharmaServe.com only uses personal information for the purposes that it has disclosed to you. If for any reason your information is required to fulfill a different purpose, PharmaServe.com will notify you and ask you for your consent before proceeding. In some instances, such as a legal proceeding or court order, we may also be required to disclose certain information to authorities. However, only the information specifically requested will be disclosed to these authorities. In addition, we take precautions to satisfy ourselves that the authorities making the request have legitimate grounds to do so.
Finally, there are some situations where we are legally permitted to disclose personal information such as employing reasonable and legal methods to collect a delinquent account, a medical emergency and/or suspicion of illegal activities.
PharmaServe.com uses current technologies and maintains security standards to ensure that your personal information is protected against unauthorized access, disclosure, inappropriate alteration or misuse. All safety and security measures are also appropriate to the sensitivity level of your personal information. Electronic client files are kept in a secured environment with restricted access. Paper-based files are stored in restricted access areas. PharmaServe.com manages its server environment appropriately and its firewall infrastructure is strictly adhered to.
In the course of daily operations, PharmaServe.com attempts to restrict access to personal information to only authorized employees who have a legitimate business purpose and reason for accessing it. As a condition of their employment, all employees of PharmaServe.com are required to abide by the privacy standards we have established and to follow all applicable laws and regulations. Unauthorized access to and/or disclosure of personal information by an employee of PharmaServe.com is strictly prohibited. To be clear: all employees are expected to maintain the confidentiality of personal information at all times (ie. failing to do so will result in appropriate disciplinary measures, which may include dismissal).
Cookies are used by this website. Cookies are small files that a website or its service provider transfers to your computer’s hard drive through your web browser (if you allow). Cookies enable the website or service providers to recognize your browser and capture and remember certain information.
Accessing And Amending Your Personal Information
Decisions are often made based on the personal information PharmaServe.com has in its possession. Therefore, it is important that your personal information is accurate and complete. As a customer, you have the right to access, verify and amend the personal information held in your personal and financial files.
To help PharmaServe.com keep your personal information up-to-date, we encourage you to amend inaccuracies and make corrections as often as necessary. Despite our best efforts, errors sometimes do occur. Should you identify any incorrect or out-of-date personal information in your file(s), PharmaServe.com will make the proper change(s) and provide you with a copy of the corrected personal information, if requested. Where appropriate, PharmaServe.com will communicate these changes to other parties who may have unintentionally received this incorrect personal information.
Customers may direct any questions or Inquires with respect to our practices or your personal information by contacting our privacy officer, as follows:
Attention: Privacy Manager