FAQ

No, we don't ship to Canada. Currently, we ship only to the United States

To expedite the resolution process, we kindly request that you report any damaged medication within 48 hours of receiving your order. This allows us to address the issue promptly and provide you with the best possible assistance. If a report was filed after 48 hours after receiving your order, you might not be eligible for a replacement, return, or refund.

Once we receive the photo evidence of the damaged medication, our team will initiate an internal investigation to verify the issue. We will then contact you to discuss further steps, such as the return process, refund, or replacement.

No, to ensure a smooth and efficient return process, we require photo evidence of the damaged medication. Without photographic proof, your return request will not be eligible for any type of refund or replacement.

In the unfortunate event that you receive damaged medication, please take a clear photo of the damaged item as proof. Then, promptly email the photo to [email protected] to initiate the investigation process.

At this time we do not have arrangements with health insurance companies or prescription benefit management companies (PBMs) for prescription drug coverage. US insurance plans will not accept claims from a foreign pharmacy. You will be issued a receipt with your prescription that you may submit to your insurance company for reimbursement.

You can send your medication to us via fax, email or online:
Fax Number: 1-800-297-4714
Email Address: [email protected]
Online: Upload the prescription directly to your Pharmaserve account upon signing up or signing in, at /login/

Prescriptions that have been dispensed and shipped to the customer are not returnable to inventory under Canadian law. For this reason, all sales are final.

As soon as your order has been shipped, we ensure to send you an email with your tracking number so you can track the status of your order. PharmaServe is not liable for refund or reshipment on returned medications as a result of customer's failure/unavailability to receive their order on the scheduled date of delivery or where the customer had provided incomplete or incorrect address.

Unfortunately, no. Due to legal requirements our contracted pharmacies are unable to accept the return of prescription medications even if the package is still sealed. If for any reason, you are dissatisfied with your medication(s) please contact our toll-free number or initiate a chat with a customer care representative so we can take care of your concerns.