Medical Devices

Effective Date: 10th Jan 2025

Policy

1. Eligibility
   Customers who purchase the shipping protection add-on shall be entitled to the benefits for lost or damaged packages during transit.
2. Investigation Process

• PharmaServe will work with the United States Postal Service (USPS) to investigate claims of lost or damaged packages.
• Customers may be required to provide documentation to assist in the investigation process.

1. Resolution Process

• During the investigation:
  • Replacement medication may be offered at 50% of the original cost.
  • If the investigation confirms the medication was safely delivered, the customer will pay the remaining balance for the replacement.
  • If the investigation outcome favors the customer, PharmaServe will cover up to the full cost of the medication, excluding shipping fees.
• If the investigation outcome does not favor the customer, PharmaServe will not issue a refund or provide a replacement.

Coverage

1. Scope of Coverage

• Shipping protection covers lost or damaged packages during transit for up to the full cost of the medication.
• The extent of coverage and compensation for damage depends on the outcome of the USPS investigation and the Pharmacy teams assessment.

Limitations and Exclusions

1. Shipping protection does not cover:

• Shipping fees.
• Packages marked as delivered by USPS unless proven otherwise during the investigation.

1. Coverage applies only to medications shipped by PharmaServe via USPS.

General Provisions

1. PharmaServe reserves the right to modify these Terms and Conditions at any time without prior notice.
2. These T&Cs are governed by the laws of Canada and the USA..

Force Majeure

PharmaServe shall not be liable for any delay or failure in performance caused by circumstances beyond its reasonable control, including, without limitation, delays due to natural disasters, war or civil unrest, pandemic or public health emergencies, government actions or regulations Strikes or labor disputes and severe weather conditions.

By purchasing the shipping protection add-on, you acknowledge and accept these terms and conditions. For assistance, please contact 1-800-258-0477.